At Kenzi Hikes, we’re committed to delivering your gear safely and efficiently, no matter where your adventures take you. We proudly offer worldwide shipping to our customers.
Order Processing
All orders are processed within 1–2 business days after confirmation. You will receive a confirmation email with your order details once your purchase is complete. A follow-up notification will be sent once your order has been shipped.
Shipping Carriers
We partner with reliable local and international courier services to ensure smooth delivery to your doorstep. The courier may vary depending on your location.
Cash on Delivery
We currently offer Cash on Delivery (COD) as our sole payment method. Please ensure that someone is available to receive and pay for the order at the delivery address provided.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (where available), allowing you to monitor your shipment in real-time.
Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect information or the recipient being unavailable, our courier will make a second attempt or contact you directly. If the delivery cannot be completed, your order may be returned to us, and additional delivery charges may apply for reshipping.
Customer Support
If you have any questions or concerns regarding your shipment, please don’t hesitate to contact us at:
Email: [email protected]